Never miss a beat - the new TruRating app for business gives you a daily pulse of honest and representative customer sentiment in your pocket. Get the accurate insight and advice you need, whenever and wherever you are, to make the changes that matter. Join our Ratings Revolution and get the feedback tool 88% of customers are happy to engage in.
AN EASY-TO-USE DASHBOARD PROVIDING THE ANSWERS TO KEY BUSINESS QUESTIONS:
- How are you performing?
- How do you compare across your outlets and to competitors?
- Which of my new initiatives are likely to bring the greatest returns?
- Which aspects of your customer experience drive higher customer spend?
- Whats the link between customer sentiment and the specific products/services you offer?
HOW DO YOU COLLECT THE DATA?
To start collecting TruRating customer insight, you will first need to download the TruRating application onto your payment terminals.
Once installed, the TruRating application acts as a point-of-payment rating system, giving each of your customers a chance to have a say when they pay. During each customer payment, one, simple anonymous question will appear on the terminal screen. Consumers will be able to rate an aspect of their experience with you by pressing 0-9 (0 is terrible, 9 amazing). This could be, for example, Please rate the service from 0-9 or Please rate the product range from 0-9. Questions can even be customised to enable you to gather insight on the issues important to you.
Each consumer rating then feeds your business dashboard, accessible online or via the app.
APP FEATURES:
PERFORMANCE OVER TIME: Assess performance across the key elements of the service you offer at different times of the day and over periods of time.
STATS OVER TIME: Keep track of your average transaction values, number of transactions and TruRating over time, both as a table and a column chart.
WHAT NEXT?: Receive clear guidance on which of the core business areas you should focus your energies on in order to gain the greatest increase in average transaction value.
TRUSEGMENTS: View a breakdown of your customers into those that are fans, indifferent or disappointed, allowing merchants to identify how big the opportunity for improvement is.
CUSTOM QUESTIONS: Track the results of any custom questions you chose to ask in your venues.
BENCHMARKING: See where you stand in comparison to other outlets within your organisation and in comparison to your peers.
BEST TIME OF DAY: Track which times of day you are performing best in regards to TruRating scores, number of transactions and average transaction value.